Graduate Programs Enrollment Advisor – Alba Online Programs, Alba Graduate Business School

Alba Graduate Business School-The American College of Greece is seeking to recruit a passionate and dynamic Enrollment Advisor to manage enrollments for the growth of the newly established Online MBA Program and potentially other graduate programs.

The Online Programs Department is responsible for the full support of the online academic programs of the school, which includes a newly formed online MBA for working professionals. The Online Programs team provides services to a wide range of individuals and organisations, including students, members of faculty and other stakeholders.

As a valued member of the Online Programs team, reporting to the Online Programs Director, your role is to support and guide prospective students through the admissions and enrollment process at the Aba Online MBA program, or/and other graduate programs. Your primary goal (80% of the role) is to help prospective and current students to make informed decisions about their educational path and facilitate the program’s growth. Around 20% of the role is allocated to tasks supporting the Online MBA Program students, under the guidance of the Online Programs Director.

The successful candidate must possess the knowledge and skills to handle education product sales with a diverse and international prospective customer base. They should be efficient and smart about finding the best solutions, as well as comfortable with taking initiative and working with student recruitment targets.

Required Qualifications:

• A bachelor’s degree from any discipline.
• A minimum of 3 years working experience in a client-oriented sales / service environment
• Prior experience working with CRM systems such as Salesforce and Hubspot.
• Fluency in Greek and English.
• Excellent computer skills, Word, Excel, PowerPoint and reporting knowledge.
• Ability to work flexible hours, including evenings and weekends when and if needed, according to the programs’ needs.
• Demonstrate commitment to excellence, flexibility, customer-centricity and the ability to interface with clients and co-workers at all levels in the organization in a professional and positive manner.
• Prior school admissions/registration/sales experience a plus.
• Familiarity with the Greek/International education market is a plus.
• Candidates with previous work experience in online education services will be preferred.

Main Responsibilities:

• Develop and manage relationships with prospective students at all stages of their education journey from enquiry to enrollment and re-enrollment.
• Manage the leads database and guide them through to application process, while conducting regular follow up to achieve enrollment targets for the program’s intakes.
• Review application material, transcripts, and other documents to ensure they meet the program’s admission criteria. Collaborate with the team to determine if applicants meet the necessary prerequisites and guide applicants accordingly.
• Plan and deliver enrollment activities such as info sessions, email campaigns, virtual/phone meetings to provide program info, and ensure successful enrollment in terms of number and quality of students.
• Maintain accurate and up-to-date records of prospective students, including communication history, application status, and any relevant notes. Use CRM software and other tools to manage and track interactions.
• Counsel current students and assist them with the resolution of any re-enrollment queries to ensure a high-quality academic experience.
• Maintain and update prospective student records on databases, create reports and provide detailed analysis and recommendations to the Programs Director.
• Handle program/course invoicing procedures and prepare appropriate communication between Alba and the students or their sponsor company.
• Handle any other daily student recruitment and enrollment operations as advised by the Programs Director. Handle any other program support needs, as advised by the Programs Director (20% of the role).

Application Deadline: September 30, 2023

Application Instructions: Applicants should complete the online application and include the following materials:

• A cover letter.
• A current CV.
• Contact details (name, e-mail address, telephone number for at least three persons who can provide a professional reference).

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