Adecco: Technical Customer Service Manager

Περιγραφή

Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece Group, is looking for people to staff the following position:

Technical Customer Service Manager

Job Description

• Call reception for Fixed, Cloud & ICT technical issues reported by VIP Corporate customers.
• Proactive monitoring for Fixed, Cloud & ICT services of the VIP Corporate customers.
• 1st level technical troubleshooting on all Fixed, Cloud and ICT services of the VIP Corporate customers.
• Periodic update of the VIP Corporate customers on the progress of the open technical issues.
• SLA monitoring & management escalation to prevent SLA violations for the VIP Corporate customers.
• Reporting analysis & chronic issues identification.

Απαραίτητα Προσόντα

Candidate Profile

• At least 4 years of experience in Corporate Technical Support on Fixed services
• University or College degree
• Excellent knowledge in xDSL technology and DSLAMs
• Excellent knowledge in VoIP
• Excellent technical skills on Fixed, Cloud & ICT services
• Very good level of Greek and English language (oral and written)
• Excellent knowledge in MS Office
• Excellent communication skills
• Customer obsessed – emphasis on quality
• Time management & problem analysis skills
• Team player
• High levels of self-motivation & “can do” attitude

Παροχές

The Company Offers

• Friendly and challenging working environment
• Opportunities for further development
• Competitive salary package


After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

All applications are considered as strictly confidential.

Αιτήσεις: εδώ

Πηγή: https://www.jobfind.gr/JobAd/View/GR/Theseis_Ergasias/8D50E709-89B4-4665-AA19-A24B76689C00