Supporter Analysis Coordinator – Athens – ActionAid Hellas
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December 8, 2022Monitoring, Evaluation, and Learning (MEL) Coordinator – Athens – IRC Hellas
December 8, 2022Description
Does empowering people to claim their rights sound challenging to you? Do you think you can make a difference in the lives of the most marginalized people?
ActionAid Hellas (AAH) is searching for a Supporter Analysis Coordinator to join a global movement of committed individuals, working to further human rights and defeat poverty.
We are an independent, international organization that has been working since 1972 with over 15 million people in 45 countries for a world free from poverty and injustice.
The Supporter Analysis Coordinator will:
- Develop and deploy CRM strategy classified according to different communication types and channels following the profiling analysis.
- Synchronize/project management internal and external processes for supporters’ journey purposes (engagement/ loyalty/retention, upgrade).
- Develop and monitor team Business Reports for national and international use by analyzing data i.e. analysis of supporters’ journey impact on retention.
- Export various KPIs (Lifetime Value, ROI, ROAS, etc) into Dashboards in order to make data-driven business decisions.
- Build up internal capacity for ensuring the system’s effectiveness
Requirements
We are currently recruiting a dynamic professional with an academic degree in Business Administration and/or Economics or other related field and at least three (3) years of working experience in Customer Relationship Management to coordinate ActionAid Hellas’ (AAH) supporters’ business reporting process based on analysis and evaluation metrics. We are looking for candidates with excellent use (both oral & written) of the Greek and English language, demonstrated knowledge of Business Analysis and Reporting along with attention to detail. Experience in the use of ERP databases (indicatively SAP, Entersoft, others) and advanced excel skills with the ability to process large volumes of data and draw meaningful conclusions, are mandatory. Knowledge of Business Intelligence tools will be considered an asset.
Benefits
We offer an attractive remuneration package, along with a friendly work environment. We provide personal development opportunities, as well as opportunities to have a real impact on our societies. We embrace creativity and diversity. We operate as an equal opportunities employer, welcoming all applications regardless of gender, sexual orientation, nationality, religion or beliefs, etc.
Applications deadline: 1st of January 2023. Applications not accompanied by a motivation letter will be excluded from the selection process.
By applying for this position, I understand that AA Hellas requires its employees to refrain from sexual harassment, exploitation, and abuse against everyone we come in contact with through our work, including abusive behavior against children.
Please note that only shortlisted candidates will be contacted within two (2) weeks of the closing date. Should you not hear from us during this time, do not be disappointed. Keep on following us on facebook and twitter to find a job opening that matches your profile. All applications will be treated as strictly confidential and according to the General Data Protection Regulation (GDPR).
